Design of a user interface/dashboard for ProWrite
Focus groups/co-design workshops
ProWrite is an intelligent tutoring system for writing that will automatically capture writing processes issues using biometric technology. The tool will provide data-driven, personalized, actionable feedback to students in real-time.
ProWrite will be used by writing consultants in college writing centers as well as by their "clients", usually undergraduate students.
While ProWrite is a complex system, users should find it easy to use.
The goal of this project was to better understand users' expectations for the product as well as to give users a say in the way the product will look.
Through the focus group approach, participants were able to exchange ideas and brainstorm together enthusiastically. This led to very creative outcomes that may not have been reached through 1-on-1 interviews. This approach was appropriate in the context of participatory design.
However, focus groups also have limitations. It is possible that more outgoing participants' opinions may have weighted more in the final outcomes of the sessions. This is why it is important to keep in mind that those focus groups were only the first step in the design process.
"Mine looks almost exactly the same as Grammarly because I love how Grammarly is set up." - Participant
I enjoyed using the focus group approach to get creative insights and suggestions from future users. However, in this project I would have prefered to either interview participants 1-on-1 or use a survey to learn more about their attitudes and expectations towards ProWrite.
From this project I was able to really notice the difference between UX Research and academia research. This project was a mixture of both. In an industry environment, a lot more user research discovery would have been done previous to getting to the design stage. However in academia, it does not always matter whether the product being built is something that people want or need.
I am excited to see where ProWrite goes and whether the product will turn out to be effective. As for next steps, based on the findings from this project a high-fidelity prototype should be developed for further user research. Usability testing could help ensure that the interface meets the needs and wants of users as much as possible.